Entrepreneur Cohort: Q&A - Technology to Support Your Customer Journey

This event was hosted virtually the 18th of June, 2021.

Your customers interact with you by following you on social media, signing up for your newsletter, purchasing your product, and more. These interactions knit together to form your customer’s “journey” - not only to becoming your customer but also what happens after.

By recognizing those interactions and designing your own systems and responses, you can nurture and guide your customers to take the next step, building trust and increasing outcomes like conversion and retention.

With so many customer interactions taking place via a technology platform, this interactive session will explore how technology can support your customer’s journey.

Systems Integration and Automation Specialist Jacob Monash will answer your questions on how technology can measure, proceduralize, and automate customer interactions that build connection and trust. You’ll leave the session more comfortable and inspired by the available options for technology.

About Jacob:

Jacob Monash helps communities manage and connect their technology platforms - increasing signups and retention through a holistic understanding of their member data.

https://www.linkedin.com/in/jmonash/